Sign of "A Great Yarn [Company] for Socks"...

Well, I'm very impressed. I emailed SWTC about my displeasure in coning up a ball of their new yarn Tofutsies. I wanted to try it on my new to me Circular Sock Machine and discovered that the ball was riddled with separate pieces of yarn. I counted upwards of 10 joins before I stopped counting!!! In anycase, I got on their website and found their "Contact Us" link and wrote a short complaint letter. I received an immediate response and a request to win their "love" back with a replacement ball. That email was on Friday and in my mailbox Monday morning was the ball of yarn! Thumbs up to SWTC, you guys ROCK!